Refund Policy

Last Updated: August 10, 2024

At European Season, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we are committed to making the return and refund process as smooth as possible. This Refund Policy outlines our procedures for returns, exchanges, and refunds.

  1. Return Eligibility

You may return most items purchased from European Season within 30 days of delivery for a full refund or exchange, provided that:

  • The item is in its original condition
  • The item is unworn, undamaged, and unaltered
  • All original tags and packaging are intact
  • You have proof of purchase (order number or receipt)

Please note that for hygiene reasons, earrings and body jewelry cannot be returned unless they are defective.

  1. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Customized or personalized jewelry
  • Items marked as "Final Sale" or "Non-Returnable"
  • Gift cards
  1. Return Process

To initiate a return:

a. Contact our customer service team at info@europeanseason.com or +447342769000 within 30 days of receiving your order. b. Provide your order number and the reason for the return. c. Our team will guide you through the return process and provide you with a return authorization number. d. Pack the item securely in its original packaging, if possible. e. Include the return authorization number and your order details inside the package. f. Ship the item to the address provided by our customer service team.

Please note that you are responsible for the cost of return shipping unless the item is defective or we made an error in your order.

  1. Refunds

Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

  • For credit card payments, refunds typically appear on your statement within 5-10 business days.
  • For other payment methods, processing times may vary.

The refund will include the price of the item(s) returned. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

  1. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. This ensures the fastest processing time.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a return and send you a replacement at no additional cost. In such cases, we will also cover the return shipping costs.

  1. Late or Missing Refunds

If you haven't received your refund within 10 business days of our confirmation email, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact our customer service team.

  1. Sale Items

Sale items are eligible for return under this policy unless explicitly marked as "Final Sale" or "Non-Returnable".

  1. Gift Returns

If you received an item as a gift, you may return it for store credit or an exchange. Please contact our customer service team for assistance with gift returns.

  1. International Returns

For international orders, the same return policy applies, but please note that you are responsible for any customs fees, taxes, or duties incurred during the return shipping process.

  1. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Refund Policy.

  1. Contact Us

If you have any questions about our Refund Policy, please contact us at:

EUROPEAN SEASON LIMITED 14 Quickthorn Cres, Chatham ME5 0TL Email: info@europeanseason.com Phone: +447342769000

We appreciate your business and are committed to providing you with high-quality jewelry and excellent customer service. If you have any concerns or are unsatisfied with your purchase for any reason, please don't hesitate to contact us. We will do our best to resolve any issues and ensure your satisfaction with European Season.